Communication Terms & Conditions

1. Purpose and types of messages

Messages support internal team coordination and work on real estate transactions. They may include transaction updates, deadline and appointment reminders, task instructions, requests for documents or information, and other team-related operational communications. Messages are initiated by a team leader and delivered through our platform and communication service providers.

This program is not for advertising, promotional campaigns, purchased contact lists, or contacting people outside the sender's team. Team leaders must identify themselves, send relevant messages, respect recipients' communication choices, and comply with these terms.

2. Participation and consent

SMS and WhatsApp messages require your affirmative consent to receive Contract2Close team communications at the number you provide. You can opt in by entering your number in your account profile, selecting the separate consent checkbox for the channel you want, and saving your changes. Each checkbox links to these terms. Consent identifies the program and the channel you authorize. Permission for email or SMS does not automatically authorize WhatsApp messages, and permission for WhatsApp does not automatically authorize SMS.

Creating an account, joining a team, adding a phone number to your profile, or accepting the general website Terms of Use does not, by itself, constitute consent to SMS or WhatsApp messages. Team leaders must obtain the necessary permission before sending messages and honor requests to stop. Consent to SMS or WhatsApp messages is voluntary and is not a condition of purchasing goods or services.

You must be the subscriber or authorized user of the phone number or email address provided. Keep your contact details current and notify your team leader or our support team if your number changes or is reassigned. The program is intended for users aged 18 or older.

3. Message frequency and charges

Messages may recur. Message frequency varies based on your team's activity, transaction workload, and communications initiated by your team leader. There is no fixed daily or monthly message schedule.

Message and data rates may apply. Your carrier or internet provider may charge for receiving or sending messages or for data used by WhatsApp and email. Contact your provider for details about your plan.

4. SMS opt-out and help

Reply STOP to any SMS message from this program to unsubscribe from SMS messages sent by that number. You may receive a final confirmation of your opt-out; after that, no further program SMS messages will be sent from that number unless you opt in again. If you receive program messages from more than one number, reply STOP to each number or contact support to request that all program SMS messages stop.

Reply HELP to an SMS message for help, email support@contract2close.com, or call (520) 771-2455. You may also contact support directly to withdraw consent or resolve a delivery or opt-out issue.

5. Email and WhatsApp choices

To stop team communications by email or WhatsApp, tell your team leader or email support@contract2close.com. You can also withdraw your SMS or WhatsApp consent by clearing the corresponding checkbox in your account profile and saving. When contacting us, specify the channel and the email address or phone number you want removed. You can also use WhatsApp's controls to block or report a sender.

Opting out of one channel does not automatically opt you out of other channels you have authorized. Contact support if you want to stop team communications across all channels. An opt-out from this program does not close your Contract2Close account or prevent separate essential account, security, billing, or legal notices by email.

6. Messaging privacy

We use contact information, team membership, message content, delivery information, and consent or opt-out records to operate and support team communications and honor your preferences. Communication providers, including Twilio and, for WhatsApp, the WhatsApp platform, may process information needed to provide their messaging services.

We do not sell or rent your mobile information, SMS or WhatsApp opt-in data, or messaging consent. We do not share this information with third parties or affiliates for their own marketing or promotional purposes. Service providers may process it only as needed to deliver and support this program or comply with applicable law; this does not authorize them to use your consent for their own messaging campaigns.

For information about our broader data practices, read our Privacy Notice. The messaging-specific protections in this section apply to this program even where the general Privacy Notice describes broader sharing for other services.

7. Availability and delivery

Delivery depends on your carrier, device, network, messaging platform, and service availability. Messages may be delayed, blocked, or undelivered. Carriers are not liable for any delayed or undelivered messages.

Do not rely on this program for emergencies or as the sole way to track a contractual deadline. Confirm important instructions and time-sensitive information directly with your team leader. Avoid sending passwords, payment credentials, or other highly sensitive information through these messages.

8. Related terms, updates, and support

These communication terms supplement our Terms of Use. We may update this page as the program changes. The date above identifies the latest revision. An update to these terms does not expand your messaging consent; any additional consent required for a new purpose or channel must be obtained separately.

For questions, help, or communication preference requests, contact C2C Solutions, Inc. at support@contract2close.com or (520) 771-2455.